PART I – THINKING ABOUT ACCEPTANCE explains six mental models that are useful when thinking about the acceptance process.
Chapter 1 The Acceptance Process
Chapter 2 Decision-Making Model
Chapter 3 Project Context Model
Chapter 4 System Requirements Model
Chapter 5 Risk Model
Chapter 6 Doneness Model
PARTII – PERSPECTIVES ON ACCEPTANCE describes the acceptance process from the perspectives of key stakeholders in two different kinds of organizations: the Information Technology Department in a business and the Product Development Company. Most readers involved in the acceptance process should find some commonality with at least one of the roles describes.
Chapter 7 Business Lead’s Perspective
Chapter 8 Product Manager’s Perspective
Chapter 9 Test Manager’s Perspective
Chapter 10 Development Manager’s Perspective
Chapter 11 User Experience Specialist’s Perspective
Chapter 12 Operations Manager’s Perspective
Chapter 13 Solution Architect’s Perspective
Chapter 14 Enterprise Architect’s Perspective
Chapter 15 Legal Perspective
PARTIII – ACCEPTING SOFTWARE introduces the practices that are necessary for planning the acceptance process, for performing acceptance testing and for improving the acceptance process.
Chapter 16 Planning for Acceptance
Chapter 17 Assessing Software
Chapter 18 Managing the Acceptance Process
Chapter 19 Streamlining the Acceptance Process
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